Total Quality Management (TQM)
nt,
Call: +91 98143 11283 (Whatsapp also) / 91 93164 73026 (Parveen Kumar)
Email: parveen.kumar@intertek.com, website – www.intertek.com
Total Quality Management (TQM) is a comprehensive and fundamental rule or belief for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stakeholders. It is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization.
The bottom line of TQM is results: increased productivity, efficiency, customer satisfaction/delight, and world-class performance. This course will present the various TQM frameworks, concepts, and quality improvement tools necessary for implementing the quality culture that characterizes world-class organizations of the 21st century
Participants who complete this course will be able to critically appraise management techniques, choose appropriate statistical techniques for improving processes and write reports to management describing processes and recommending ways to improve them. People need to be aware of what they can and can't do with data. Management is limited to what it knows and so too is the organisation. Awareness of statistical techniques and their use is paramount to collecting information and making decisions. Quantitative skills are necessary in order to make decisions - else you are just another person with an opinion.
total quality management principles, concept of total quality management, total quality management examples, total quality management pdf, importance of total quality management, elements of total quality management, benefits of total quality management, total quality management ppt
Upon completion of the subject, participants will be able to
nt,
Call: +91 98143 11283 (Whatsapp also) / 91 93164 73026 (Parveen Kumar)
Email: parveen.kumar@intertek.com, website – www.intertek.com
Total Quality Management (TQM) is a comprehensive and fundamental rule or belief for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stakeholders. It is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization.
The bottom line of TQM is results: increased productivity, efficiency, customer satisfaction/delight, and world-class performance. This course will present the various TQM frameworks, concepts, and quality improvement tools necessary for implementing the quality culture that characterizes world-class organizations of the 21st century
Participants who complete this course will be able to critically appraise management techniques, choose appropriate statistical techniques for improving processes and write reports to management describing processes and recommending ways to improve them. People need to be aware of what they can and can't do with data. Management is limited to what it knows and so too is the organisation. Awareness of statistical techniques and their use is paramount to collecting information and making decisions. Quantitative skills are necessary in order to make decisions - else you are just another person with an opinion.
total quality management principles, concept of total quality management, total quality management examples, total quality management pdf, importance of total quality management, elements of total quality management, benefits of total quality management, total quality management ppt
Upon completion of the subject, participants will be able to
- select and apply appropriate techniques in identifying customer needs, as well as the quality impact that will be used as inputs in TQM methodologies;
- measure the cost of poor quality and process effectiveness and efficiency to track performance quality and to identify areas for improvement;
- understand proven methodologies to enhance management processes, such as benchmarking and business process reengineering;
- choose a framework to evaluate the performance excellence of an organization, and determine the set of performance indicators that will align people with the objectives of the organization
S. No. | Topic | Details |
1 | Principles of Total Quality | Concepts of quality; Core values and paradigms for TQM, including corporate citizenship and protection of the environment; Models for performance excellence: Prize, Baldrige Quality Award, European Quality Award |
2 | Customer Needs | Internal and external customers; Voice of the customer; Customer satisfaction; Customer loyalty; Service recovery; Crisis management |
3 | Economics of Quality | Classification and analysis of quality costs; Implementing quality costing systems; Economic value of customer loyalty and employee loyalty |
4 | TQM Methodologies | 5s, kaizen and daily works management; Benchmarking; Business process reengineering; Process improvement |
5 | Learning and Growth | Organizational learning; Organizational renewal; Change management; Employee empowerment |
6 | Strategic Quality Management | Vision, strategy, goals, and action plans; Measurement of organizational performance |
